Reserved for Professionals




History Shows FAQ Contact Opportunity Buys

Terms and Conditions

Last modified 1.1.22


Acceptance of Orders: All orders are subject to acceptance by Grosfillex, Inc. Orders must be approved by the credit department before being processed or entered. Stock cannot be reserved. Please consult your Grosfillex Sales Representative for details.

Claims & Damages:
• For FOB Lebanon PA Collect shipments, Buyer is responsible for freight claims.
• For FOB Destination Prepaid shipments, Grosfillex is responsible for freight claims.

Please take time to check all merchandise immediately upon arrival for any visual or concealed damage. Grosfillex packs its products carefully and thoroughly inspects them before they leave the factory. However, damage sustained in transit can occur and is the responsibility of the carrier. Save all cartons and packing. If you suspect possible damage, sign the delivery receipt - “Subject to Inspection”.

If your shipment is damaged, the delivery receipt should note the “Cartons/Boxes” damaged, torn, ripped, etc and the quantity. If the delivery receipt is signed “Subject to Inspection” - the shipment needs to be inspected in a timely manner and Grosfillex advised of any damages.

Limited Warranty: Grosfillex, Inc. manufactures its products from first quality raw materials and according to the most advanced standards of manufacturing process available. See warranty chart on the Grosfillex Warranty page.

Pricing & Shipping Terms:
• Orders shipping FOB Lebanon, PA, freight collect - buyer is responsible for the freight charges.
• Orders shipping FOB destination, freight prepaid - Grosfillex is responsible for the freight charges.

Routing: Unless a special request is specifically made by the dealer, Grosfillex uses its best judgment in choosing carriers and routes to provide “Best Way” routing. • A rebate will not be issued if a less expensive method is found.
• Re-Delivery Charge: Add $85.00 for each delivery.
• Call Before Delivery: Add $25.00 for each “call before delivery” shipment.
• Construction Site Delivery: Add $80.00 for each delivery.
• Residential Delivery: Add $75.00 per delivery.
• Driver Assist Delivery: Add $75.00 for each delivery.
• Lift Gate Delivery: Add $70.00 per delivery.
• Limited Access Delivery (Place of worship, fairs, amusement parks, HOAs, prisons, military bases, schools): Add $75.00 per delivery.
• Inside Delivery: Add $75.00 for each delivery.
• Reconsignment Charge: Add $65.00 for each delivery.

In-season Payment Terms: NET 30 days from date of invoice. Late fees will be charged at a rate of 1 1/2% per month. Late fees will be automatically added to account balance.

Accepted Methods of Payment: Cashiers check, certified check, cash in advance, Visa, Mastercard, or American Express.

Samples: Samples of products may be purchased at a quantity of no more than one per item at a time at the regular sample price of 50/50 and freight. Samples may not be returned to Grosfillex.

Handling Costs: Minimum net order is $500.00. Orders less than $500.00 net invoice are subject to a handling charge of $50.00. Any products ordered in less than masterpack quantities will be charged an additional $50.00 per invoice.

Returns: Grosfillex will not accept merchandise returns without prior written authorization, in the form of an RMA (Return Merchandise Authorization). • A copy of the RMA must accompany the returned merchandise in the form of a packing slip. RMA # must appear on each carton returned. Returns must be shipped via a Grosfillex authorized carrier.
• No freight collect shipments will be accepted.
• Authorized returns are subject to a 15% restocking fee.
• Merchandise will only be accepted in full masterpacks and in its original packaging.
• Credit for returns will only be issued after the receipt and inspection of returned merchandise.

Every customer is expected to forward all their resale certificates to Grosfillex Inc. Due to the economic nexus ruling, customers may start to see sales tax calculated on invoices which we have not previously collected. For this purpose, please submit all resale certificates by fax to 610- 693-6429.

GROSFILLEX, INC. reserves the right to make improvements to its product design and to discontinue products or fabric colors without prior notice.
All prices published are per single unit. Prices are subject to change without notice.